Hassle-Free Cancellations & Refunds

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once an order has been processed or shipped, it cannot be cancelled.
• To request cancellation, please contact our support team with your order ID.

• Refunds are issued only in cases of order cancellation, defective products, or incorrect items delivered.
• Refunds will be processed to the original payment method within 7–10 business days after approval.
• Shipping charges are non-refundable unless the issue was caused by PetPalace.

We currently do not offer direct product exchanges. Customers are advised to return the item (if eligible) and place a new order.

For any questions regarding cancellations or refunds, please reach out to us at support@petpalace.com.