We're here to help you and your pets
Have questions about our products or need pet care advice? Our friendly team of pet experts is ready to assist you 24/7.
Get in Touch
Choose the way that works best for you
Phone Support
1800-123-4567
Toll-free • Available 24/7
Email Support
support@petpalace.com
We'll respond within 2 hours
Visit Our Store
123 Pet Street, Surat, Gujarat
Open Mon-Sat, 9 AM - 8 PM
Send us a Message
Business Hours
Our online chat support is available round the clock for urgent queries.
Quick Chat
Need Immediate Help?
Start a live chat with our pet care experts for instant assistance.
Frequently Asked Questions
Quick answers to common questions
What are your delivery charges?
We offer free delivery on orders above ₹499. For orders below ₹499, delivery charges are ₹99.
Do you have a return policy?
Yes, we have a 7-day return policy for unopened products. Pet food and treats cannot be returned once opened for hygiene reasons.
Are your products authentic?
We source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity.
Do you provide same-day delivery?
Yes, we offer same-day delivery in select cities including Mumbai, Delhi, Bangalore, and Pune for orders placed before 2 PM.
Still have questions?