Our Terms of Service
Please read these terms carefully before using our website, products, and services. By accessing PetPalace, you agree to comply with these conditions.
Acceptance of Terms
By accessing or using PetPalace, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
Eligibility
You must be at least 18 years old to use our services. If you are under 18, you may only use our website under the supervision of a parent or guardian.
Account Responsibility
You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities under your account.
Orders & Payments
All orders are subject to availability and acceptance. Prices are displayed in INR and may change without notice. Payments must be completed at the time of order.
Shipping & Delivery
We strive to deliver your orders within the estimated timelines. However, delays may occur due to unforeseen circumstances, and we are not liable for such delays.
Returns & Refunds
Our Cancellation & Refund Policy applies to all returns. Certain products such as pet food and treats cannot be returned once opened due to hygiene reasons.
Intellectual Property
All content, including text, images, logos, and product descriptions, are the intellectual property of PetPalace and cannot be reproduced without prior permission.
Limitation of Liability
PetPalace will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes means you accept the updated terms.